Get in Touch With Us
This page tells you how to reach the editorial team at USA Online Casinos, what we can realistically help with, and where to go instead when your issue sits with a casino operator rather than with us. We publish research-based reviews and guides about US online casinos — we are not a casino, we do not hold player funds, and we cannot log into anyone's account.
Email Us
Email is the only channel we operate, and it reaches the people who actually write and fact-check the pages. Write to us at [email protected].
We aim to reply within two business days. Corrections that affect a live bonus term or a state availability claim get looked at first, because those are the details a reader is most likely to act on.
To help us answer in one round rather than three, include:
- The page you were reading, and the section or claim in question.
- Your state, if your question involves whether something is available where you live. Legal availability for real money online casino play varies state by state, so a general answer is usually useless.
- What you already checked — the operator's terms page, a support chat transcript, a rejected withdrawal message.
- The date you saw it. Offers change without notice and a screenshot from March tells a different story than one from last week.
Please don't send account numbers, full card numbers, Social Security numbers, copies of ID documents or passwords. We have no use for them and no reason to hold them.
Commercial Disclosure
Some links on pinyourbook.com are commercial, and the publisher may earn a commission when a reader opens an account through one. That arrangement does not buy a position in our rankings, a rating, or a softer write-up. If you think a page reads like an advertisement rather than a review, say so in an email — that is a legitimate complaint and we will look at the page again.
What We Can and Cannot Help With
| Bring this to us | Bring this to the operator or regulator |
|---|---|
| A bonus percentage, cap or free spins count on our site that no longer matches the operator's terms | A bonus that didn't credit to your account |
| A state availability or licensing statement you believe is wrong | Whether your specific account is eligible in your state |
| Feedback on a review, or a topic you want covered | A withdrawal that has been pending longer than the stated processing window |
| Suspected bias, or an undisclosed commercial link | KYC and identity verification documents, or source-of-funds requests |
| Broken pages, wrong figures, stale dates | Self-exclusion, deposit limits and loss limits on your account |
The right-hand column is not us brushing you off. We have no access to any operator's back office, and no authority to release funds, reverse a decision or close an account.
Where to Take a Casino Account Problem
Work through these steps in order — skipping ahead usually gets the complaint bounced back.
- Contact the casino's own support in writing and ask for a ticket or reference number. Live chat is fast but leaves you with nothing to quote later; follow up by email so there is a record.
- Escalate internally. Licensed operators are required to run a formal complaints procedure with defined response times. Ask for it by name and ask for the deadline.
- Check who regulates the site. In the US, online casino gaming is licensed state by state — by bodies such as the New Jersey Division of Gaming Enforcement, the Pennsylvania Gaming Control Board or the Michigan Gaming Control Board — and each state regulator accepts player complaints about the operators it licenses. There is no single federal online casino regulator.
- Keep your evidence. Dated screenshots of the offer terms, deposit and withdrawal history, and the full support thread. A complaint with documents attached moves; a complaint without them rarely does.
Sweepstakes and social casino sites that use virtual coins or Sweeps Coins sit under a different set of rules again, and are not licensed the way a real money state-regulated casino is. That distinction matters when you're deciding who to complain to, so tell us which kind of site you're dealing with if you write in.
Reporting an Error in an Offer We List
The offers shown on this site come from the operators we track, and they are the detail readers most often flag. Ratings on USA Online Casinos are our own editorial scores based on research and published terms — they are not customer-review averages, and we do not present them as test results.
The ones we're asked about most:
- Raging Bull — currently listed at 410% up to $10,000 plus 50 free spins, and our highest-rated entry at 10.0. It sits at the top mainly because that headline is unusually large and the slots catalog behind it is deep. The flip side is the one readers email about: a match that size normally carries heavy playthrough, a maximum bet while a bonus is active, and a cap on what can be cashed out. If the terms you see on the operator's page differ from ours, send us the screenshot and the date.
- Magician Bet — rated 9.9, listed as 101% No Wagering. It's on the list because a no-wagering structure is the clearest deal a bonus can offer: what you win is withdrawable rather than locked behind a multiple. The limitation is scale — no-wagering promotions are typically smaller and more tightly capped than headline match offers, so check the maximum bonus amount and any minimum deposit before comparing it against a four-figure match.
- Slots of Vegas — rated 9.8, listed as a 375% bonus plus 50 free spins on Cash Chaser. The free spins are tied to that one title, which is normal but worth knowing: game-specific spins mean the RTP and volatility of that slot decide what the spins are actually worth to you, and winnings from them usually carry their own wagering and cashout cap. The drawback is the narrowness — if that game doesn't suit you, the spins half of the offer does little.
- Uptown Aces — rated 9.7, listed as 600% for new players. The highest headline percentage on the list, which also means the strictest conditions to read: percentage alone tells you nothing without the maximum bonus value and the playthrough multiple beside it.
Further down the list, Card Crush (9.5) and Zumba Cards (9.3) run coin- and Sweeps Coin-based rewards rather than cash matches; BetUS (9.3) pairs a 200% up to $4,000 new-player offer with sportsbook coverage alongside its casino; Amazon Jackpots (9.1) bundles posters, 40 free SC and a bonus wheel into a $20 purchase, which is a purchase and not a free offer; Slots and Casino (9.1) spreads 500% up to $2,500 across three deposits, so the full value needs three funding events; and Bets.FM (9.0) advertises 225% up to 1 BTC with 225 free spins, a crypto-denominated offer that won't suit anyone funding in dollars only. Any of these figures can move, and we'd rather hear from a reader than find out late.
Payment, Withdrawal and Verification Questions
We can explain how something usually works. We cannot see your transaction.
Typical funding and payout methods for US players include debit cards, some credit cards (many issuers decline gambling transactions outright), ACH and online bank transfers, bank wires, prepaid cards and, where an operator supports it, e-wallets such as PayPal and Skrill. Availability is not uniform: PayPal in particular is generally limited to operators licensed in the reader's own state, and crypto funding — relevant to an offer quoted in BTC — is offered by some operators and not others. Verify the cashier page before assuming a method works for you.
On timing and cost, the pattern is consistent even when the specifics aren't: e-wallet payouts tend to clear fastest once approved, ACH and bank transfers take longer, and check or wire payouts are the slowest. Almost every operator runs an internal review period before the clock on your chosen method even starts. Minimum deposit and minimum withdrawal amounts, weekly or monthly withdrawal limits, and any processing fee are set per operator and per method — none of those are figures we can quote for you generically.
First withdrawals almost always trigger KYC. Expect to supply photo ID, proof of address and proof of the payment method used; larger or unusual activity can trigger source-of-funds checks. This is a licensing obligation, not an obstruction tactic, but it does add days. If verification has stalled, that is an operator matter — ask their support which specific document failed and why.
Beyond Casino Games
Several operators we cover run more than one product line, and the terms differ between them. Sportsbook betting, where offered, is regulated separately from casino gaming in most states and its bonuses usually work on odds-based turnover rather than a slots playthrough multiple. Poker rooms, where they exist, sit under yet another set of state rules. Sweepstakes and social casino products operate on virtual currency models rather than direct cash wagering. If you email us about a promotion, tell us which product it belongs to — casino, sports, poker or sweepstakes — because a bonus term that applies to one rarely carries over to another.
Who May Contact Us, and Who May Play
Anyone may email us. Playing is narrower. Real money online casino gaming in the US is legal only in the states that have specifically authorized and licensed it, and you generally must be 21 or older and physically located inside that state while you play — operators enforce this with geolocation software. Federal law does not license online casinos; the states do. Accepting customers from a state is not the same thing as being authorized to serve it, and we treat those as separate questions in our reviews.
We do not provide legal advice, and nothing on this site is a guarantee that you will be able to register, deposit, or withdraw at any particular operator.
If Gambling Has Stopped Being Fun
Tell us in your message if this is the reason you're writing and we will point you to support rather than to a casino page. Every licensed operator must offer self-exclusion, deposit limits, loss limits and time-outs in your account settings — those tools take effect immediately and, for self-exclusion, cannot be reversed on request during the period you choose. Many states also run a statewide self-exclusion list covering all licensed operators at once.
The National Problem Gambling Helpline is available 24/7 at 1-800-GAMBLER, by text and by chat, and is free and confidential. Third-party blocking software can restrict access to gambling sites across your devices if account-level tools aren't enough. Gambling is entertainment that costs money; it is not a way to make money or to fix a financial problem, and we won't write about it as though it were.
Corrections, Sources and This Page's Date
Our pages are edited by Owen Grant and checked against operators' published terms and, where relevant, state regulator records. The offers and ratings referenced above reflect our records as of September 25, 2026. Where something is confirmed by a regulator or an operator's own terms, we say so; where it is the operator's advertising, we treat it as a claim rather than a fact; and where we genuinely don't know, we say that too.
If you are comparing options outside the US licensed market, our guide to non-GamStop casinos in the UK covers a separate regulatory environment with different rules and different protections — it is not a substitute for a state-licensed US operator.
Send corrections, questions or criticism to [email protected]. A short email with a date and a screenshot is worth more to us than a long one without, and we would rather be corrected by a reader than leave a wrong figure standing.